Hard Empathy LLC
Last updated: April 2026
Not Professional Therapy or Medical Advice
Hard Empathy is a supportive service focused on enhancing interpersonal skills and emotional awareness. It is not a substitute for licensed mental health care, diagnosis, or treatment. If you have mental health concerns, please consult a qualified professional.
Our coaching programs, content, and community resources are designed to complement, not replace, professional therapeutic support. Nothing on this website or within our programs should be interpreted as clinical advice.
No Guarantees of Outcomes
Results from empathy coaching vary depending on individual circumstances. We do not guarantee specific outcomes or improvements. The tools, frameworks, and language we teach have been developed through real-world application and experience, but your results depend on your willingness to apply them, the complexity of your situation, and factors outside our control.
Confidentiality & Privacy
All information shared during coaching sessions is treated confidentially except where disclosure is required by law (e.g., risk of harm to self or others). We take the trust you place in us seriously, and we protect your stories the way we’d want ours protected.
For details on how we collect, use, and protect your data when you visit this website, subscribe to our email list, or purchase our products, please see the Privacy Policy section below.
Client Responsibility
Clients are responsible for their own choices and actions during and after coaching sessions. Hard Empathy provides frameworks, tools, and guided practice. What you do with them is up to you. We are here to equip you, not to make decisions on your behalf.
No Emergency Support
Hard Empathy is not designed for crisis or emergency situations. If you or someone you know is in crisis, please contact emergency services or a crisis hotline immediately.
National Suicide Prevention Lifeline: 988 (call or text)
Crisis Text Line: Text HOME to 741741
National Domestic Violence Hotline: 1-800-799-7233
Emergency Services: 911
We care deeply about the people in our community. These resources exist for the moments that fall outside what coaching can hold.
Intellectual Property
All coaching materials, frameworks, scripts, exercises, guides, and content produced by Hard Empathy LLC are the intellectual property of Hard Empathy LLC. Materials are provided for personal use only and may not be shared, reproduced, distributed, or repurposed without written permission.
This includes, but is not limited to: the Hard Empathy Loop, the Mirror/Process/Person framework, assessment tools, workshop content, and all downloadable resources.
Payment & Cancellation Policies
All fees are clearly listed at the time of purchase. Payment is due at the time of booking unless otherwise arranged.
Cancellations: Cancellation requests must be made at least 48 hours before your scheduled session. Cancellations made within 48 hours may forfeit the session fee.
No-shows: Missed sessions without prior notice are non-refundable.
Refunds: Digital products, community memberships, and completed sessions are non-refundable. For multi-session packages, unused sessions may be refunded at our discretion on a case-by-case basis.
Subscriptions: Recurring subscriptions (including community memberships) may be canceled at any time. Cancellation takes effect at the end of the current billing cycle. No partial-month refunds are issued.
Privacy Policy (Website & Email)
What we collect: When you visit hardempathy.com, we may collect standard analytics data (page views, device type, referral source) through cookies and third-party tools. When you subscribe to our email list or make a purchase, we collect your name, email address, and payment information as necessary to fulfill your request.
How we use it: We use your information to deliver the products and services you’ve purchased, send you email communications you’ve opted into, and improve our website and offerings. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Email communications: You can unsubscribe from our email list at any time by clicking the unsubscribe link at the bottom of any email.
Cookies: This site uses cookies to improve your browsing experience and track basic analytics. By using this site, you consent to the use of cookies. You may disable cookies in your browser settings at any time.
Third-party services: We use third-party tools for payment processing (Stripe), email marketing, analytics, and community hosting (Skool). These services have their own privacy policies and data handling practices.
Data security: We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
Contact: For privacy-related questions or requests, email admin@hardempathy.com.
Scope of Practice
Hard Empathy coaching and content is explicitly not appropriate for:
- Active abuse situations
- Ongoing affairs or active deception
- Severe power imbalances requiring legal intervention
- HR or legal investigations
- Untreated addiction requiring clinical support
In these situations, we recommend working with a licensed therapist, mediator, HR professional, or attorney. We will refer you to appropriate resources when a situation falls outside what coaching can responsibly address.
Empathy without accountability is enabling. Accountability without empathy is cruelty. Hard Empathy is the uncomfortable middle.
Hard Empathy LLC · Kansas City, Missouri
admin@hardempathy.com